General Terms and Conditions

General Terms and Conditions

AGE REQUIREMENT:For groups A and B drivers must be over 21 years of age. For group D minimum age of the driver must be 25.

PAYMENT METHOD: For all groups a valid Credit Card accepted by Firefly, must be shown for the pre-authorization of the renter's liability.

DEPOSIT FOR GUARANTEE: Upon pick up of the vehicle, Firefly will preauthorise an amount from the driver's credit card as a deposit for guarantee which will be fully refunded at the end of the rental, provided no other charges arise. Please note that the refund can take up to 14 days, depending on the issuing bank of the credit card. The amount of the deposit varies according to the car group. Specifically:

  • A, B:  € 750
  • D:  € 1,000

DRIVING LICENSE: A valid driving license held for at least one year is required from the driver.

GRACE PERIOD: At the end of the agreed rental period, Firefly allows a grace period of 29 minutes free of charge after which, the renter will be charged with a minimum of one full day rental.

TRAFFIC FINES: All fines resulting from the drivers conduct are born solely by the renter.

INSURANCE: All authorized drivers of Firefly vehicles are covered against damages from Fire to the rented vehicle, and Liability Insurance to Third Party death, injury, and property. Both coverages are subject to General Terms of the Firefly’s insurance contract with its Insurer.

COLLISION DAMAGE WAIVER (CDW-SCDW): The renters liability for damage to the rented vehicle, can be reduced, under the condition that the Greek Traffic Law is not violated, to a minimum charge €950 for groups A, B and €1,100 for groups D  by paying 12€ per rental day.

The renter may reduce the above liability to a minimum charge of €275  for groups A and B and €450 for group D by paying €9 and €11 respectively per rental day.

THEFT PROTECTION (TP): Theft protection is an optional service which,if accepted, reduces the renter's financial responsibility in case of total or partial theft of the Firefly vehicle to the Collision Damage Waiver (CDW-SCDW),by accepting a daily charge of €6 for groups A and B and €9 for groups D. This excludes any thefts of personal effects.

PERSONAL ACCIDENT COVERAGE (PAC): For a charge of €7 per day, Personal Accident Coverage can be obtained covering driver´s and passenger´s medical expenses resulting from an accident with the rented vehicle up to €1,500 and for the loss of life or total / partial permanent disablement: up to €70,000 and €17,600 respectively. Aggregate indemnity for every accident is limited to €88,000.

INCIDENT ADMINISTRATION FEE (IAF): In case of an accident regardless of renter’s liability as well as due to violation of the Greek traffic laws, the renter has the obligation to pay a non refundable fee of €30 + VAT, to cover administration expenses.

ADDITIONAL DRIVER/S: A charge of €7.00 per day has to be paid for each additional Driver.

GASOLINE PRE-PAYMENT POLICY: For rental periods of 3 days or longer and at the start of rental, the renter is required to pre-pay the cost of any petrol in the tank of the vehicle to be rented. Upon return and only then, of the rented vehicle, the renter may request a refund of the cost for any remaining amount of fuel in the tank, which if less than that of initial pre-paid quantity, a Refuelling Service Charges will be applied.


BABY SEATS: Available on request with a daily charge of €4.5.

GPS: Available on request with a daily charge of €8.

SNOW CHAINS: Available on request with a daily charge of €8.

FLEET AVAILABILITY: The Company reserves the right to provide a different car model to that originally reserved of an equivalent or higher model type.

COLLECTION / DELIVERY: The charge for every delivery or collection Outside Working Hours is €35.

ACROSS THE BORDER RENTALS: Allowed only with the prior written agreement with Firefly.

FERRY RESTRICTIONS: Allowed only with prior written agreement with Firefly. Please note that any damage to the vehicle in transit will be not covered by any insurance.

ROAD ASSISTANCE A 24-hour road assistance service is provided for a charge of €5 per rental.

Alternatively, in case the driver needs road assistance during the car rental period, we shall provide the service for a one-off charge of €25+VAT, paid locally.

Please contact Interamerican (24hrs service, tel: (+30) 210 626 4646 / (+30) 210 94 61 044) for accidents.

TAXES: All rates and charges are subjected to V.A.T. At some offices a municipal tax of 0.5% is added to the rental rate.

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